Alfresco Support is about a relationship
Your organization is constantly changing; from changes in staff and systems to new partners, new offices, and new devices, you live in a dynamic world. For a digital business platform to be successful, it must be adaptable.
Alfrescoのソフトウェアサポートは、現実の利用環境を支援することを目的としています。ご利用のソリューションがDigital Business Platformの場合でも、Content Services、Process Services、Governance Services、あるいはこれらの組み合わせの場合でも、サブスクリプションをご契約いただいているお客様はオープンソースコミュニティの最高の革新技術を活用することができます。さらに、環境の運転試験や、認定資格の取得、資格を基幹業務環境で使用する際のサポートサービスもご利用いただけます。また、Alfrescoコミュニティに参加し、プラットフォームの開発に協力することもできます。
What do I get for my subscription?
The Alfresco Digital Platform delivers the confidence of a tested, supported and certified enterprise-class platform combined with a relationship with Alfresco. Your subscription includes:
サポート
Leverage trusted support from Alfresco experts
- Offered with a range of SLT options
- Guaranteed availability
- Call tracking and bug prioritization
Upgrades and maintenance
Ongoing tracking and monitoring of your important technical issues
- All future upgrades
- Bug fixing and service packs when needed
- Patch distribution with back porting
Fully tested
Ready for enterprise environments with the highest stability demands
Certified Platform Stacks
So you always have the confidence of knowing Alfresco works with the critical software in your enterprise
Customer Support Portal
Quickly access Alfresco experts who understand your environment
Enterprise System Documentation
Advanced knowledge and best practices for enterprise environments like yours
