Customer Support Services

Businesses that are serious about digital transformation love Alfresco. If you're serious about making the most of your content services, process services, and governance services investments, an Alfresco subscription is indispensable and provides the following:

• A versatile and dedicated support team with worldwide locations offering a flexible support experience based on the offering you select for your business needs
• Alfresco certified binaries, bench marked for scalability
• Alfresco service packs between releases so that major issues can be resolved by the team who built the product

Wherever you are, we're here to help you — with support offices in the Americas, EMEA and APAC, we have built an infrastructure that provides a follow-the-sun coverage to respond to your support needs.

An open source product needs exceptional support that can help every customer from those who are just starting out to developers with many years of experience. Alfresco has a range of support options to meet these needs. All Alfresco support comes with the following—

Your Alfresco subscription includes:

• 24x7x365 access to the Alfresco Support Portal and Knowledge Base which provide opportunities for self-help as well as direct access to experienced support engineers through web or phone
• Alfresco Product Documentation
• Alfresco Product Downloads
• Support Alerts & Notifications
• Support Handbook

If you have questions or need technical assistance, please visit the Alfresco Support Handbook page.

Alfresco Support Packages

Standard Support

Our standard support package is ideal for high-availability systems. Any production system down issue (Severity 1) will be responded to within thirty minutes of notifying Alfresco, 24x7. Our analysts work with your team to resolve the issue in the shortest possible time. Any non-severity 1 issues will be responded to by your local Alfresco support team. 

Premier Services

This is the best offering if you need Alfresco to know you, your environment, and your Alfresco Digital Platform based solution.  All cases submitted are routed directly to a premier advanced team of engineers. Find out more about Alfresco Premier Support Services.

Alfresco Partner Support

If you need regional support, you may want to consider working with one of Alfresco's Partners. They can help you with planning your solution, through implementation, transfer of knowledge, and full support under one of Alfresco's support packages. Find a Certified Alfresco Partner.

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